SkillHub

support-queue-operations

v1.2.0

Structured triage and handoff for customer support ticket queues.

Sourced from ClawHub, Authored by Yikun Fu

Installation

Please help me install the skill `support-queue-operations` from SkillHub official store. npx skills add JiaranI/support-queue-operations

Support Queue Operations

Use when backlog rises and you need repeatable queue cleanup and prioritization.

Inputs to Gather

  • Primary target (service, team, or dataset)
  • Current impact and urgency
  • Assigned owner and deadline

Core Commands

  • support queue --team <team> --priority high
  • support classify --ticket <id> --reason <category>
  • support handoff --ticket <id> --to <owner>
  • workflow checklist --from templates/checklist.md
  • workflow report --from templates/report.md

Operating Notes

  • Prefer explicit owner assignment before action.
  • Keep timeline notes concise and timestamped.
  • Save output artifacts for audit and handoff.
  • This version adds a structured report template for post-task summaries.

Version marker: support-queue-operations 1.2.0