🆘 Freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

Requirements

Variable	Required	Description
`FRESHDESK_API_KEY`	✅	API key
`FRESHDESK_DOMAIN`	✅	Domain (yourcompany.freshdesk.com)

Quick Start

# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>

# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>

# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>

# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>

# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>

# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>

# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>

# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>

All Commands

Command	Description
`tickets`	List tickets
`ticket-get`	Get ticket
`ticket-create`	Create ticket
`ticket-update`	Update ticket
`ticket-delete`	Delete ticket
`ticket-reply`	Reply to ticket
`ticket-note`	Add note
`conversations`	List conversations
`contacts`	List contacts
`contact-get`	Get contact
`contact-create`	Create contact
`companies`	List companies
`agents`	List agents
`groups`	List groups
`roles`	List roles
`products`	List products
`satisfaction-ratings`	List CSAT
`time-entries`	Ticket time entries

Output Format

All commands output JSON by default. Add --human for readable formatted output.

python3 {{baseDir}}/scripts/freshdesk.py <command> --human

Script Reference

Script	Description
`{{baseDir}}/scripts/freshdesk.py`	Main CLI — all commands in one tool

Credits

Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.

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