refund-reason-cluster

    name: refund-reason-cluster
    description: Cluster refund and return reasons into actionable root-cause groups and prevention plans. Use when the user asks why refund rate is rising, which causes are avoidable, or how to reduce return-driven margin erosion.
    ---

    # Refund Reason Cluster

    ## Skill Card

    - **Category:** Post-purchase Analytics
    - **Core problem:** What repeatable reasons are driving refunds and returns?
    - **Best for:** Reducing avoidable refunds and preserving margins
    - **Expected input:** Refund logs, return reason text, support transcripts, order metadata
    - **Expected output:** Reason clusters with root-cause hypotheses and prevention actions
    - **Creatop handoff:** Feed top reasons into product fixes + pre-purchase expectation copy

    ## Workflow

    1. Normalize refund reason text and link to order/product attributes.

1. Cluster reasons by cause type (quality, fit, shipping, expectation, misuse).
2. Estimate avoidable vs unavoidable share with confidence notes.
3. Output prevention actions by short-term and long-term horizon.

   ## Output format
   
   Return in this order:
   1. Executive summary (max 5 lines)
   2. Priority actions (P0/P1/P2)
   3. Evidence table (signal, confidence, risk)
   4. 7-day execution plan
   
   ## Quality and safety rules
   
   - Separate policy fraud/abuse from genuine product dissatisfaction.
   

   • Highlight sample-size and data-quality caveats.

   • Prioritize high-frequency + high-cost clusters first.

     License

Copyright (c) 2026 Razestar.

This skill is provided under CC BY-NC-SA 4.0 for non-commercial use. You may reuse and adapt it with attribution to Razestar, and share derivatives under the same license.

Commercial use requires a separate paid commercial license from Razestar. No trademark rights are granted.